Who We Are
About TouchPoint
Before settling into the legal field, where he has served for more than fourteen years, TouchPoint Founder Evens Louis began his career in the worlds of hospitality and the non profit sector. Those early experiences revealed the quiet power of genuine service, and how a single moment of warmth or understanding can change the course of someone’s day. He learned that care is not only about what we do, but how we make people feel.
Years later, while working in the legal field, Evens began to notice a troubling pattern. Every day, people reached out for help after difficult experiences in medical settings. Their stories were filled with disappointment, frustration, and loss. Not always because of poor medical outcomes, but because they felt unseen, unheard, or dismissed. It became clear that something essential was missing in the way care was being delivered.
That realization marked the beginning of a mission.
Evens set out to understand what true care should feel like in the medical field. He immersed himself in the study of communication, behavioral psychology, emotional intelligence, leadership, service design, organizational culture, and the timeless principles of hospitality. Through his research and reflection, he discovered the thread that could reconnect care to compassion.
The missing element was not technology or policy. It was hospitality. The art of making people feel welcome, valued, and safe.
From that discovery, TouchPoint was born.
TouchPoint exists to reimagine care through the lens of hospitality. It is not for everyone. It is for those who truly care about others. For providers, leaders, and teams who believe that healing begins not with medicine, but with the human heart.
Because when care begins with the human experience, everything else follows: trust, safety, satisfaction, and healing.
TouchPoint stands as a reminder that care is not a process. It is a promise.
Years later, while working in the legal field, Evens began to notice a troubling pattern. Every day, people reached out for help after difficult experiences in medical settings. Their stories were filled with disappointment, frustration, and loss. Not always because of poor medical outcomes, but because they felt unseen, unheard, or dismissed. It became clear that something essential was missing in the way care was being delivered.
That realization marked the beginning of a mission.
Evens set out to understand what true care should feel like in the medical field. He immersed himself in the study of communication, behavioral psychology, emotional intelligence, leadership, service design, organizational culture, and the timeless principles of hospitality. Through his research and reflection, he discovered the thread that could reconnect care to compassion.
The missing element was not technology or policy. It was hospitality. The art of making people feel welcome, valued, and safe.
From that discovery, TouchPoint was born.
TouchPoint exists to reimagine care through the lens of hospitality. It is not for everyone. It is for those who truly care about others. For providers, leaders, and teams who believe that healing begins not with medicine, but with the human heart.
Because when care begins with the human experience, everything else follows: trust, safety, satisfaction, and healing.
TouchPoint stands as a reminder that care is not a process. It is a promise.
